Include FAQs Answer #2

If your order shows that it was delivered, but you did not receive it. Please double-check with your neighbors, your mailbox, with any reception/front desk, and your local ACS office.

If you have looked in all of these places, and still have not received the parcel, please submit a ticket through our Customer Portal or emailing our team directly at so we can assist you – please include your order number!

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